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Terms & Conditions

Nestlé MILO FC Barcelona Promotion - Terms and Conditions

1.     Introduction

1.1.  Participation in this Competition is governed by these terms and conditions (the “Rules”).

1.2.  Participants are encouraged to review the Rules before entering into the Competition and acknowledge that they have been given an appropriate opportunity to do so and that they understand and accept these Rules.

1.3.  This competition is operated by Nestlé (South Africa) (Proprietary) Limited (“Nestlé”) in conjunction with BrandM8 Mobile Technologies (Pty) Ltd (“BrandM8”) (the “Promoters”).

1.4.  Participation in the Competition constitutes acceptance of these Rules and Participants agree to abide by these Rules.

By participating in this Competition, Participants agree to the rules set out below.

2.     This Competition is limited to legal residents and/or legal citizens of South Africa. In addition, the following people shall not be eligible to participate in this Competition: 

2.1.  Directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of the Promoters.

2.2.  Spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons specified above.

2.3.  People who are not legal residents and/or legal citizens of the Republic of South Africa.

3.     The competition shall commence on 15 September 2019 and will end on 31 October 2019 (the “promotional period”). No entries received after 31 October 2019 will be considered.

4.     Mechanics


To participate in this Competition, Participants must adhere to the following:

4.1.  Participants must purchase a participating Nestlé MILO product listed below and dial *120*552# and follow the prompts to stand a chance to win promotional prizes.

4.2.  Participating Products:


4.2.1.     NESTLÉ MILO 2(6x250g) ZA;

4.2.2.     NESTLÉ MILO Can 12x500g ZA;

4.2.3.     NESTLÉ MILO 12x1kg MU; and

4.2.4.     NESTLÉ MILO Pouch 12x400g.


4.3.  USSD sessions are charged from your airtime or billing balance and costs 20c for every 20 seconds you use the service (Free minutes do not apply). The average time for entry is under 20 seconds. Please ensure you terminate the call when complete in order to stop the call.

4.4.  Participants may enter the competition a maximum of twenty (20) times over the promotional period, provided that Participants purchase a participating product each time and complete the competition entry. Participants who attempt to enter more than twenty times will not be counted towards the draws and may still be subject to network charges. Entry is also subject to the following conditions, subject to the following conditions:

4.4.1.    All entries from disqualified participants’ mobile numbers will be rejected;

4.4.2.    Only one prize per household and per person per day of the promotion will be permitted i.e. within the same family or immediate family residing in the same abode unless proof of purchase can be obtained.

4.4.3.    No computer-based entries will be accepted.

4.4.4.    It is reasonably expected that each entry will represent a purchase you have made of the brand and hence an example 3 entries may result in the requirement to produce 3 till slips.

4.4.5.    For draw based rewards, till slips for each entry may be required.

4.4.6.    Any mobile number that enters an incorrect barcode code five (5) times in succession will be locked out of the Competition for the entire duration of the promotional competition (“Blocked Participants”).

4.5.  Blocked Participants have an opportunity to call the Nestlé Call Centre on 011 514 6116 or 086 009 6116 between 09h00 – 16h30 Monday to Friday should there be a valid reason, which is accepted by the Promoter, for the Blocked Participants to be allowed to enter the Competition.

4.6.  Participants must enter on a phone that is owned and registered to that person. No other person can use another person’s phone for Competition entry purposes. If it is discovered that participants have entered on a phone that is not registered to them they will be disqualified and the entrant will be requested to refund the prizes to the Promoters.

4.7.  The cellphone number is key to all entries, if the participant has won on a particular cellphone number, they cannot use another number in order to be contacted further, this number needs to be a number that is contactable during office hours.


5.     The Prizes & Draws:

Valid entries from eligible Participants stand to win the following prizes:

5.1.  Grand Prize – 1 x SIGNED FC Barcelona jersey. The grand prize FC Barcelona jersey is one of a kind and will be signed by a number of FC Barcelona players. One winner will be drawn within one week of the Competition closing.

5.2.  100 x standard replica jersey vouchers. Each voucher will permit the Participant to redeem any two standard replica jerseys of a sporting code of their choice; one adult sized jersey valued at R899.90 (eight hundred and ninety nine Rand and ninety cent) and one child sized jersey valued at R799.90 (seven hundred and ninety nine Rand and ninety cent), valid for 2 months from the date of receipt (the “sports merchandise/jersey vouchers”). 11 winners will be drawn each Monday from 16 September 2019 to 31 October 2019. The first draw will take place on 16 September. 12 winners will be drawn in the final draw.

5.2.1.     The sports merchandise/jersey vouchers are redeemable at participating sports stores nationwide which will be notified to winners.

5.2.2.     The sports merchandise/jersey vouchers cannot be exchanged for cash.

5.2.3.     The sports merchandise/jersey vouchers are redeemable for sports jerseys only.

5.2.4.     No cash back will be given as change once redeemed.

5.2.5.     Attempted double-use of the voucher or unauthorized use by a person other than the participant is a criminal offence and will lead to prosecution.

5.3.  400 x FC Barcelona branded soccer balls. 44 winners will be drawn each Monday from 16 September 2019 to 31 October 2019. The first draw will take place on 16 September. 48 winners will be drawn in the final draw.

5.4.  200 x FC Barcelona branded school back packs. 22 winners will be drawn each Monday from 16 September 2019 to 31 October 2019. The first draw will take place on 16 September. 24 winners will be drawn in the final draw.

5.5.  If a Participant’s name is drawn, they will be contacted within 1 week of the date of the relevant draw.

5.6.  The Promoters are not responsible for any risk and / or damages that may occur once any of the prizes are handed over to the winner(s).


6.     Potential Winner Validation

6.1. At the time that a potential prize winner is identified, the potential prize winner will receive a telephone call/whatsapp call or message/ or SMS from a representative of the Promoters at which point he/she may be required to answer a few questions regarding his/her eligibility as well as be requested to submit certain documents such as proof of purchase (receipts) and a copy of his/her ID and/or driver’s license to the Promoters representative. Potential winners may also be required to provide a till slip proving purchase.


6.2.  A potential prize winner is not an actual winner at the time of being contacted. Contact is made with a potential prize winner to ensure that the required receipt/s is available. Once the till slip has been supplied and validated, the mobile number of the potential winner is placed into a randomised draw process from which they could be selected as the final winner. The final winner may be required to submit additional documentation as determined by the Promoters. If a potential prize winner does not meet the eligibility requirements, the prize will be forfeited and a redraw will be executed subject to the terms and conditions herein. A potential prize winner will also have 48 hours to produce the relevant documentation before forfeiting the prize and a runner up being chosen.

6.3.  If the Promoters are unable to reach any of the potential prize winners after 3 (three) attempts made within 3 (three) working days of their mobile number being drawn, for whatsoever reason, including incorrect telephone numbers or inoperative telephone numbers or no answer, such a potential winner will be disqualified and a redraw will be executed.

6.4.  Eligible winners will have their prizes delivered, should a physical delivery be necessary. Should delivery of the prizes be unsuccessful after 3 attempts the prizes will be stored at BrandM8 and may be collected by the validated winner. 

6.5.  The eligible winner of the Grand Prize 1 x signed FC Barcelona jersey will have their prize delivered to them by a representative of the Promotors based on the information they will have shared via the above-mentioned telephonic conversation.

6.6.  Eligible winners of standard replica jerseys will receive a voucher code via SMS which will be redeemable at the participating sports store which will be articulated to the eligible winner telephonically and in the SMS. Eligible winners will receive this communication from the Promotors on the telephone number which was used to enter the campaign based on the information they will have shared via the above-mentioned telephonic conversation. 

6.7.  Eligible winners of soccer balls and back packs will have their prizes delivered to them by a representative of the Promotors based on the information they will have shared via the above-mentioned telephonic conversation. 

6.8.  Eligible winners may be asked to complete an indemnity form for the protection of both the winner/s and Nestlé. Failure to complete the form would result in a participant forfeiting the prize.

6.9.  The choice of service providers and vendors, including but not limited to courier companies is at the sole discretion of Promoters. 


7.     General


7.1.  The judges’ decision is final, and no correspondence will be entered into.

7.2.  The Promoters may require the winners to complete and submit an information disclosure agreement to enable the Promoters to ensure compliance with these Rules. Should a winner be found not to have complied with these Rules, he/she will automatically be disqualified and the prize will be forfeited. Winners may also be required to sign acceptance of prizes and indemnity documents.

7.3.  The prizes are not transferable, and no substitution or cash redemption of prizes is permitted. The prize will not be handed/awarded to a third party, but only to the verified prize winner.

7.4.  The Promoters reserve the right, at their sole discretion, to substitute the prizes with any other prizes of comparable or greater commercial value for whatever reason.

7.5.  Product images and/or in-store points of sale depicting the prizes are for illustrative purposes only and may differ from the actual prizes.

7.6.  By entering this Competition you authorise the Promoters to collect, store and use (not share) personal information of Participants for communication or statistical purposes. You are entitled to decline any marketing communication by emailing [email protected] or dial 086 0096 116. Any personal data submitted by you will be used solely in accordance with current South African data protection legislation and Nestlé’s privacy policy.

7.7.  Participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Participants shall at all times be entitled to decline the above request. Participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise.  All publicity and other materials will be the sole property of the Promoters.

7.8.  Nothing in these Rules is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the Participant or the Promoters in terms of the Consumer Protection Act, 68 of 2008 ("CPA").

7.9.  All Participants participate entirely at their own risk. By reading and accepting these Rules, the Participants give consent to these risks and hereby indemnifies and holds harmless the Promoters, their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries and losses of whatever nature sustained as a result of their participation in the Competition and related events and activities, save where such damage, cost, injuries and losses are sustained as a result of the gross negligence or wilful misconduct of any of the Promoters.

7.10. The Promoters, their directors, employees, agents and distributors accept no responsibility and they will not, in any circumstances, be liable to compensate the Participants, or accept any liability for:  (a) any inability by the Participant to use the prize in part or at all; (b) the lack of quality or any other aspect of any service which is or should be provided at any venue(s) in relation to the prize; or (c) any personal loss or injury occurring at any venue(s) arising, directly or indirectly, out of the use of the prize.

7.11. The Promoters, their directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties or undertakings given by any person other than the Promoters themselves.

7.12. The Promoters reserve the right to terminate or extend the Competition at any time. In the event of such termination or extension, all Participants agree to waive (give up) any rights that they may have in terms of the Promotion and acknowledge that they will have no recourse against the Promoters, its advertising agencies, advisors, suppliers and nominated agents.

7.13. By entering the Competition, Participants acknowledge that the Competition will be managed in accordance with the provisions of the CPA. Participants undertake to expeditiously do all things necessary to enable the Promoters to comply with their obligations under the CPA including, but not limited to providing such personal information as may be required in order to facilitate handing over the prize to the Participant. Should any Participant refuse or be unable to comply with this requirement, the Participant shall be deemed to have forfeited the prize.

7.14. Notwithstanding anything to the contrary contained in these Rules, the Promoters reserve the right to amend, modify, change, postpone suspend or cancel this Competition, the Rules and any prize (which has not yet been allocated), or any aspect thereof, without notice at any time, for any reason which the Promoters deem necessary. At the end of the Competition for whatsoever reason, all of the Promoters’ obligations in regard to the Competition as well as in regard to the prizes shall cease to exist.

7.15. These Rules shall be governed by and interpreted according to the laws of the Republic of South Africa and any Participant and Nestlé consent to the non-exclusive jurisdiction of the High Court of South Africa.

7.16. For further information or enquiries please email our consumer services at [email protected] or call us on 086 0096 116. Calls to this number will be charged by your cellular network service provider.