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TERMS & CONDITIONS NESCAFÉ RICOFFY Winter Warmer Promotion - Zambia

1. Introduction
  1.1. Participation in this Competition is governed by these terms and conditions (the “Rules”). 
  1.2. Participants are encouraged to review the Rules before entering the Competition and acknowledge that they been given an appropriate opportunity to do so and that they understand and accept these, Rules.
  1.3. This competition is operated by Nestlé (South Africa) Proprietary Limited (“Nestlé”) in conjunction with Tripple eight (the “Promoters”).
  1.4. Participation in the Competition constitutes acceptance of these Rules and Participants agree to abide by these Rules.

By participating in this Competition, Participants agree to the rules set out below.

2. This Competition is limited to legal residents and/or legal citizens of Republic of Zambia in addition, the following people shall not be eligible to participate in this Competition:
  2.1. Directors, members, partners, promotional and advertising agents, merchandisers, employees, or consultants of the Promoters.
  2.2. People who are not legal residents and/or legal citizens of the Republic of Zambia.
  2.3. Spouse, life partner, parent, child, brother,sister, business partner or associate of any of the persons specified above.
  2.4. Persons under the age of 18 years.

3. The Competition shall commence on 17th June 2024 and will end on 14th September 2024 (the promotion time). No entries received after 14th Sept 2024 will be considered.

4. Mechanics
  To participate in this Competition, Participants must adhere to the following:
  4.1. Participants must purchase tin of NESCAFÉ RICOFFY 250g in a single transaction, scratch the cards, dial 0773260057, or scan the QR Code that will take direct to WhatsApp platform and follow the prompts. All unique/positive entries will be entered into random draws to stand a chance to win the below prizes.
  4.2. Participating Product: 
  4.3. USSD sessions are charged from your airtime or billing balance and costs 20c for every 20 seconds you use the service (Free minutes do not apply.) The average time for entry is under 20 seconds so your call should not exceed more than 40 seconds.
  4.4. Participants may enter the competition as many times as they like over the Promotional Period, if participants purchase the participating products each time (in a single transaction) and complete the competition entry, keep valid copies of their till slips and enter a valid barcode, subject to the following conditions:
    4.4.1. All entries from disqualified participants mobile numbers will be rejected.
    4.4.2. Only one prize per household and per number/ person
    4.4.3. No computer-based entries will be accepted.
    4.4.4. Only 1 win per unique MSISDN
  4.5. Any mobile number that enters an incorrect or used till slip 5 (five) times in succession will be locked out of the Competition for the entire duration of the promotional competition ("Blocked Participants")
  4.6. Blocked Participants have an opportunity to call the Nestlé Call Centre on +27 11 514 6116 or +27 86 009 6116 between 09h00 - 16h30 Monday to Friday should there be a valid reason, which is accepted by the Promoters, for the Blocked Participants to be allowed to enter the Competition.
  4.7. Participants must provide a Mobile phone number that is owned and registered to that person. No other person can use another person’s Mobile phone for Competition entry purposes. If it is discovered that participants have entered on a phone that is not registered to them, they will be disqualified, and the entrant will be requested to refund the prizes to the Promoters.
  4.8. The cellphone numberis key to all entries, ifthe entrant haswonon a cellphone number,they cannot use another number to be contacted further, this number needs to be a number that is contactable during office hours.
  4.9. Participants must enter a valid Zambian identity number (ID number) or valid permanent residency permit number and this is key to all entries. No person can use another person’s identity/permit number for competition entry purposes. If it is discovered that participants have entered an identity/permit number that is not theirs, they will be disqualified, and the entrant will not be eligible for the prize.

5. The Prizes:
  5.1 Participants in this Competition stand a chance to Win:
    5.1.1. Weekly Prizes: One of 10 Power Banks worth 370.00 ZWK each
    5.1.2. Monthly prize: 2 gas cookers worth 1250 ZKW each
    5.1.3. Instant prizes: Airtime
  5.2. A total of 126 prizes will be won over the period of the competition.

6. Claiming your Prize
  All unique/positive entries will be entered into Random draws that will be held in the week of the following dates, which are subject to change without notice.
  6.1. Weekly Winner Draws – Kettles prizes:
    ✓ 1st Draw - 24th June 2024 (10 winners);
    ✓ 2nd draw- 1st July 2024 (10 winners);
    ✓ 3rd Draw – 08th July 2024(10 winners);
    ✓ 4th Draw – 15th July 2024 (10 winners);
    ✓ 5th Draw – 22nd July2024 (10 winners);
    ✓ 6th Draw – 29th July 2024 (10 winners);
    ✓ 7th Draw – 5th Aug 2024 (10 winners);
    ✓ 8th Draw – 12th Aug 2024 (10 winners)
    ✓ 9th Draw – 19th Aug 2024 (10winners)
    ✓ 10th Draw - 26th Aug 2024 (10 Winners)
    ✓ 11st Draw- 2nd Sept 2024 (10 winners), and
    ✓ 12nd Draw- 9th Sept 2024 (10 winners)
  6.2 Monthly winner draws – Motorbike prizes: 
    ✓ 1st Draw- 22nd July 2024 (2 winners)
    ✓ 2nd Draw – 26th Aug 2024 (2 winners)
    ✓ 3rd Draw – 14th Sept 2024 (2 winners)
  A total of 126 winners will be selected from the above-mentioned draws.
  6.3 At the time that a potential prize winner is identified, the potential prize winner will be contacted through their personal contact details (whichever one they used/ provided to enter this competition) by a representative of the Promoters at which point he/she may be required to answer a few questions regarding his/her eligibility as well as be requested to submit certain documents such as a copy of his/her ID and/or driver’s license to the Promoters representative.
  6.4 The potential prize winner is not an actual winner until his/her submission is validated and his/her documents are completed and submitted to the Promotors. If a potential prize winner does not meet the eligibility requirements, the prize will be forfeited and a runner up finalist will be deemed the potential prize winner subject to the terms and conditions herein.
  6.5 If the Promotors are unable to reach any of the potential prize winners after 3 (three) attempts made within 3 (three) working days of their mobile number being drawn, for whatsoever reason, including incorrect telephone numbers or inoperative telephone numbers or no answer, such a potential winner will be disqualified and a redraw will be executed.
  6.6 Eligible winners of the Prize will be expected to collect their prizes from the store where they entered the competition within 14 days of being notified by Nestlé or a Nestlé representative to collect their prize from the store.
  6.7 It is the responsibility of the winner to avail themselves to sign for the prize and collect their prize from the relevant participating store. No one other than the prize winner will be allowed to sign for the prize. The winner will need to produce valid identification and proof of purchase of the participating product (purchased during the promotional period) on redemption of their prize.
  6.8 Should the winner not collect their prize from the relevant store within the 14-day period stipulated above, the prize will be forfeited and a runner up finalist will be deemed the potential prize winner subject to the terms and conditions herein.
  6.9 The choice of service providers and vendors, including but not limited to courier companies is at the sole discretion of Promoters.

7. Promotional Material and Marketing Activities
  7.1. The Promoters may require the winners (at no fee) to be identified, photographed and the photograph or related article published in printed media, or to appear on radio and television, when accepting their prizes and/or after receiving their prize.
  7.2. Should this become necessary, the winners may be required to sign a letter of consent and the Promoters shall have the right to use any photographs of any of the winners in perpetuity.
  7.3. The winners have a right to decline the invitation to use their image in marketing material or to participate in any marketing activity.

8. General
  8.1. The judges’ decision is final, and no correspondence will be entered into.
  8.2. The Promoters may require the winner to complete and submit an information disclosure agreement to enable the Promoters to ensure compliance with these Rules.
  8.3. Should the winner be found, in the Promoters sole discretion: not to be eligible to win; not to have complied with these Rules; their conduct can be reasonably interpreted as scamming; acted fraudulently with regards to the Competition; and if it would be unlawful to award the prize, he/she will automatically be disqualified and/or the prize will be forfeited. Winners may also be required to sign acceptance of prizes and indemnity documents.
  8.4. The prize is not transferable, and no substitution or cash redemption of prizes is permitted. The prize will not be handed/awarded to a third party, but only to the verified prize winner.
  8.5. The Promoters reserve the right, at their sole discretion, to substitute the prize with any other prize of comparable or greater commercial value for whatever reason.
  8.6. Prize visuals on any competition and/or promotional materials are for illustrative purposes only.
  8.7. By entering, a Participant acknowledges that personal information about the Participant will be shared with the Promoters and their agents to the extent necessary to conduct the Competition and for prizes to be delivered to prize winners.
  8.8. In terms of the data protection laws and Nestlé’s Privacy Notice, Nestlé and/or the Promoters will have to process the following personal information receive directly from you and belonging to you: name; address; email; cell phone or telephone contact details; and certain preferences about you (where and if applicable). Your personal information will be shared on a need-to-know basis with certain third parties, for the purposes of giving effect to this Competition, including lawyers, advertising agencies, auditors, and/or regulators. Whilst we hold your personal information, we will keep it safe and secure until the purpose for holding it has come to an end, whereafter it will be destroyed, and you accept that by entering this Competition that you agree that we may process your personal information as indicated above.
  8.9. For more details on how we may deal with your personal information please see our standard Privacy Notice on our website - For any questions or clarifications regarding the processing of your personal information, you may contact us by emailing [email protected] or Dial + 27 86 009 6116 Triple Eight Centre on +27 72 127 8976.
  8.10. By entering this Competition, you authorize the Promoters to process the personal information of Participants for communication or statistical purposes. Any personal data submitted by you will be used solely in accordance with current Republic of Zambia data protection legislation and Nestlé’s privacy policy. For any questions or clarifications regarding the processing of the Participant’s personal information, you may contact us by emailing [email protected] or Dial 086 0096 116.
  8.11. Participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Participants shall at all times be entitled to decline the above request. Participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. All publicity and other materials will be the sole property of the Promoters.
  8.12. Nothing in these Rules is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the Participant or the Promoters in terms of the Consumer Protection Act, 68 of 2008 (the "CPA") or any Zambia laws regulating promotions and lotteries.
  8.13. All Participants participate entirely at their own risk. By reading and accepting these Rules, the Participants give consent to these risks and hereby indemnifies and holds harmless the Promoters, their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries and losses of whatever nature sustained as a result of their participation in the Competition and related events and activities, save where such damage, cost, injuries and losses are sustained as a result of the gross negligence or willful misconduct of any of the Promoters.
  8.14. The Promoters, their directors, employees, agents and distributors accept no responsibility and they will not, in any circumstances, be liable to compensate the Participants, or accept any liability for: (a) any inability by the Participant to use the prize in part or at all; (b) the lack of quality or any other aspect of any service which is or should be provided at any venue(s) in relation to the prize; or (c) any personal loss or injury occurring at any venue(s) arising, directly or indirectly, out of the use of the prize.
  8.15. The Promoters, their directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties or undertakings given by any person other than the Promoters themselves.
  8.16. The Promoters reserve the right to terminate or extend the Competition at any time. In the event of such termination or extension, all Participants agree to waive (give up) any rights that they may have in terms of the Promotion and acknowledge that they will have no recourse against the Promoters, its advertising agencies, advisors, suppliers and nominated agents.
  8.17. By entering the Competition, Participants acknowledge that the Promotion will be managed in accordance with the provisions of the CPA. Participants undertake to expeditiously do all things necessary to enable the Promoters to comply with their obligations under the CPA including, but not limited to providing such personal information as may be required in order to facilitate handing over the prize to the Participant. Should any Participant refuse or be unable to comply with this requirement, the Participant shall be deemed to have forfeited the prize.
  8.18. Notwithstanding anything to the contrary contained in these Rules, the Promoters reserve the right to amend, modify, change, postpone suspend or cancel this Competition, the Rules and any prize (which has not yet been allocated), or any aspect thereof, without notice at any time, for any reason which the Promoters deem necessary. At the end of the Competition for whatsoever reason, all the Promoters’ obligations regarding the Competition as well as in regard to the prizes shall cease to exist.
  8.19. These Rules shall be governed by and interpreted according to the laws of Zambia and any Participant and Nestlé consent to the non-exclusive jurisdiction of the High Court of Zambia.
  8.20. For further information or enquiries please email our consumer services at [email protected] or call us on + 27 11 514 6789 or Tripple eight call center on. Calls to the customer care number will be charged by your cellular network service providers