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TERMS & CONDITIONS NESCAFÉ RICOFFY Winter Warmer Promotion - Zambia

1. Introduction
  1.1. Participation in this Competition is governed by these terms and conditions (the “Rules”).
  1.2. Participants are encouraged to review the Rules before entering the Competition and 
acknowledge that they been given an appropriate opportunity to do so and that they 
understand and accept these, Rules.
  1.3. This competition is operated by Nestlé (South Africa) Proprietary Limited (“Nestlé”) in 
conjunction with Tripple eight (the “Promoters”).
  1.4. Participation in the Competition constitutes acceptance of these Rules and Participants agree 
to abide by these Rules.

By participating in this Competition, Participants agree to the rules set out below.

2. This Competition is limited to legal residents and/or legal citizens of Republic of Zambia in
addition, the following people shall not be eligible to participate in this Competition: 
  2.1. Directors, members, partners, promotional and advertising agents, merchandisers, 
employees, or consultants of the Promoters.
  2.2. People who are not legal residents and/or legal citizens of the Republic of Zambia.
  2.3. Spouse, life partner, parent, child, brother,sister, business partner or associate of any of the 
persons specified above.
  2.4. Persons under the age of 18 years.

3. The Competition shall commence on 17th May 2024 and will end on 31st July 2024 (the 
promotion time). No entries received after 31st July 2024 will be considered.

 4. Mechanics
To participate in this Competition, Participants must adhere to the following:
  4.1. Participants must purchase tin of NESCAFÉ RICOFFY 250g in a single transaction, scratch the 
cards, dial 0773260057, or scan the QR Code that will take direct to WhatsApp platform and 
follow the prompts. All unique/positive entries will be entered into random draws to stand 
a chance to win the below prizes. 
  4.2. Participating Product:


  4.3. USSD sessions are charged from your airtime or billing balance and costs 20c for every 20 
seconds you use the service (Free minutes do not apply.) The average time for entry is 
under 20 seconds so your call should not exceed more than 40 seconds.
  4.3. USSD sessions are charged from your airtime or billing balance and costs 20c for every 20 
seconds you use the service (Free minutes do not apply.) The average time for entry is 
under 20 seconds so your call should not exceed more than 40 seconds. 
  4.4. Participants may enter the competition as many times as they like over the Promotional 
Period, if participants purchase the participating products each time (in a single transaction) 
and complete the competition entry, keep valid copies of their till slips and enter a valid 
barcode, subject to the following conditions: 
    4.4.1. All entries from disqualified participants mobile numbers will be rejected.
    4.4.2. Only one prize per household and per number/ person
    4.4.3. No computer-based entries will be accepted.
    4.4.4. Only 1 win per unique MSISDN 
  4.5. Any mobile number that enters an incorrect or used till slip 5 (five) times in succession will 
be locked out of the Competition for the entire duration of the promotional competition 
("Blocked Participants")
  4.6. Blocked Participants have an opportunity to call the Nestlé Call Centre on +27 11 514 6116 
or +27 86 009 6116 between 09h00 - 16h30 Monday to Friday should there be a valid 
reason, which is accepted by the Promoters, for the Blocked Participants to be allowed to 
enter the Competition. 
  4.7. Participants must provide a Mobile phone number that is owned and registered to that 
person. No other person can use another person’s Mobile phone for Competition entry 
purposes. If it is discovered that participants have entered on a phone that is not registered
to them, they will be disqualified, and the entrant will be requested to refund the prizes to
the Promoters.
  4.8. The cellphone numberis key to all entries, ifthe entrant haswonon a cellphone number,they 
cannot use another number to be contacted further, this number needs to be a number that 
is contactable during office hours.
  4.9. Participants must enter a valid Zambian identity number (ID number) or valid permanent 
residency permit number and this is key to all entries. No person can use another person’s
identity/permit number for competition entry purposes. If it is discovered that participants 
have entered an identity/permit number that is not theirs, they will be disqualified, and the 
entrant will not be eligible for the prize.

5. The Prizes:
  5.1 Participants in this Competition stand a chance to Win: 
    5.1.1. Weekly Prizes: One of 10 Power Banks worth 370.00 ZWK each
    5.1.2. Monthly prize: 2 gas cookers worth 1250 ZKW each
    5.1.3. Instant prizes: Airtime
  5.2. A total of 126 prizes will be won over the period of the competition.

6. Claiming your Prize
  All unique/positive entries will be entered into Random draws that will be held in the week 
of the following dates, which are subject to change without notice.
  6.1. Weekly Winner Draws – Kettles prizes:
  ✓ 1st Draw - 27th May 2024 (10 winners);
  ✓ 2nd draw- 3rd June 2024 (10 winners);
  ✓ 3rd Draw – 10th June 2024(10 winners);
  ✓ 4th Draw – 17th June 2024 (10 winners);
  ✓ 5th Draw – 24th June 2024 (10 winners);
  ✓ 6th Draw – 1st July 2024 (10 winners);
  ✓ 7th Draw – 8th July 2024 (10 winners);
  ✓ 8th Draw – 15th July 2024 (10 winners)
  ✓ 9th Draw - 22nd July 2024 (10winners)
  ✓ 10th Draw - 29th July 2024 (10 Winners)
  ✓ 11st Draw- 22nd July 2024 (10 winners), and
  ✓ 12nd Draw- 29th July 2025 (10 winners)

  6.2 Monthly winner draws – Motorbike prizes:
  ✓ 1st Draw- 3rd June 2024 (2 winners)
  ✓ 2nd Draw – 8th July 2024 (2 winners)
  ✓ 3rd Draw - 5th August 2024 (2 winners)

A total of 126 winners will be selected from the above-mentioned draws.

  6.3 At the time that a potential prize winner is identified, the potential prize winner will be 
contacted through their personal contact details (whichever one they used/ provided to 
enter this competition) by a representative of the Promoters at which point he/she may be 
required to answer a few questions regarding his/her eligibility as well as be requested to 
submit certain documents such as a copy of his/her ID and/or driver’s license to the 
Promoters representative.
  6.4 The potential prize winner is not an actual winner until his/her submission is validated and 
his/her documents are completed and submitted to the Promotors. If a potential prize 
winner does not meet the eligibility requirements, the prize will be forfeited and a runner up 
finalist will be deemed the potential prize winner subject to the terms and conditions herein.
  6.5 If the Promotors are unable to reach any of the potential prize winners after 3 (three) 
attempts made within 3 (three) working days of their mobile number being drawn, for 
whatsoever reason, including incorrect telephone numbers or inoperative telephone 
numbers or no answer, such a potential winner will be disqualified and a redraw will be 
  6.6 Eligible winners of the Prize will be expected to collect their prizes from the store where they 
entered the competition within 14 days of being notified by Nestlé or a Nestlé representative 
to collect their prize from the store.
  6.7 It is the responsibility of the winner to avail themselves to sign for the prize and collect their 
prize from the relevant participating store. No one other than the prize winner will be 
allowed to sign for the prize. The winner will need to produce valid identification and proof 
of purchase of the participating product (purchased during the promotional period) on 
redemption of their prize.
  6.8 Should the winner not collect their prize from the relevant store within the 14-day period 
stipulated above, the prize will be forfeited and a runner up finalist will be deemed the 
potential prize winner subject to the terms and conditions herein.
  6.9 The choice of service providers and vendors, including but not limited to courier companies 
is at the sole discretion of Promoters.

7. Promotional Material and Marketing Activities
  7.1. The Promoters may require the winners (at no fee) to be identified, photographed and the 
photograph or related article published in printed media, or to appear on radio and 
television, when accepting their prizes and/or after receiving their prize.
  7.2. Should this become necessary, the winners may be required to sign a letter of consent and 
the Promoters shall have the right to use any photographs of any of the winners in perpetuity.
  7.3. The winners have a right to decline the invitation to use their image in marketing material or 
to participate in any marketing activity.

8. General
  8.1. The judges’ decision is final, and no correspondence will be entered into.
  8.2. The Promoters may require the winner to complete and submit an information disclosure 
agreement to enable the Promoters to ensure compliance with these Rules. 
  8.3. Should the winner be found, in the Promoters sole discretion: not to be eligible to win; not 
to have complied with these Rules; their conduct can be reasonably interpreted as 
scamming; acted fraudulently with regards to the Competition; and if it would be unlawful 
to award the prize, he/she will automatically be disqualified and/or the prize will be
forfeited. Winners may also be required to sign acceptance of prizes and indemnity 
  8.4. The prize is not transferable, and no substitution or cash redemption of prizes is permitted. 
The prize will not be handed/awarded to a third party, but only to the verified prize winner.
  8.5. The Promoters reserve the right, at their sole discretion, to substitute the prize with any 
other prize of comparable or greater commercial value for whatever reason.
  8.6. Prize visuals on any competition and/or promotional materials are for illustrative purposes 
  8.7. By entering, a Participant acknowledges that personal information about the Participant will 
be shared with the Promoters and their agents to the extent necessary to conduct the 
Competition and for prizes to be delivered to prize winners.
  8.8. In terms of the data protection laws and Nestlé’s Privacy Notice, Nestlé and/or the 
Promoters will have to process the following personal information receive directly from you 
and belonging to you: name; address; email; cell phone or telephone contact details; and 
certain preferences about you (where and if applicable). Your personal information will be 
shared on a need-to-know basis with certain third parties, for the purposes of giving effect 
to this Competition, including lawyers, advertising agencies, auditors, and/or regulators. 
Whilst we hold your personal information, we will keep it safe and secure until the purpose 
for holding it has come to an end, whereafter it will be destroyed, and you accept that by 
entering this Competition that you agree that we may process your personal information as 
indicated above.
  8.9. For more details on how we may deal with your personal information please see our 
standard Privacy Notice on our website -
For any questions or clarifications regarding the processing of your personal information, 
you may contact us by emailing [email protected] or Dial + 27 86 009 6116 
or CLARO Marketing Centre on +258 82 00 01347/ 87 70 01 347.
  8.10. By entering this Competition, you authorize the Promoters to process the personal 
information of Participants for communication or statistical purposes. Any personal data 
submitted by you will be used solely in accordance with current Republic of Zambia data
protection legislation and Nestlé’s privacy policy. For any questions or clarifications 
regarding the processing of the Participant’s personal information, you may contact us by 
emailing [email protected] or Dial 086 0096 116.
  8.11. Participants may be required to take part in publicity campaigns for broadcast or publishing 
purposes. Participants shall at all times be entitled to decline the above request. Participants 
that take part in any publicity will not be entitled to any payment or other remuneration for 
such publicity or otherwise. All publicity and other materials will be the sole property of the 
  8.12. Nothing in these Rules is intended to, or must be understood to, unlawfully restrict, limit,
or avoid any rights or obligations, as the case may be, created for either the Participant or 
the Promoters in terms of the Consumer Protection Act, 68 of 2008 (the "CPA") or any 
Zambia laws regulating promotions and lotteries.
  8.13. All Participants participate entirely at their own risk. By reading and accepting these Rules, 
the Participants give consent to these risks and hereby indemnifies and holds harmless the 
Promoters, their directors, employees and agents of any and all liability pertaining to any 
damage, cost, injuries and losses of whatever nature sustained as a result of their 
participation in the Competition and related events and activities, save where such damage, 
cost, injuries and losses are sustained as a result of the gross negligence or willful 
misconduct of any of the Promoters.
  8.14. The Promoters, their directors, employees, agents and distributors accept no responsibility 
and they will not, in any circumstances, be liable to compensate the Participants, or accept 
any liability for: (a) any inability by the Participant to use the prize in part or at all; (b) the 
lack of quality or any other aspect of any service which is or should be provided at any 
venue(s) in relation to the prize; or (c) any personal loss or injury occurring at any venue(s) 
arising, directly or indirectly, out of the use of the prize.
  8.15. The Promoters, their directors, employees, agents, and distributors, are not responsible 
for any misrepresentation (whether written or verbal) in respect of any prize nor in respect 
of any warranties or undertakings given by any person other than the Promoters 
  8.16. The Promoters reserve the right to terminate or extend the Competition at any time. In 
the event of such termination or extension, all Participants agree to waive (give up) any 
rights that they may have in terms of the Promotion and acknowledge that they will have 
no recourse against the Promoters, its advertising agencies, advisors, suppliers and 
nominated agents.
  8.17. By entering the Competition, Participants acknowledge that the Promotion will be 
managed in accordance with the provisions of the CPA. Participants undertake to 
expeditiously do all things necessary to enable the Promoters to comply with their 
obligations under the CPA including, but not limited to providing such personal information 
as may be required in order to facilitate handing over the prize to the Participant. Should 
any Participant refuse or be unable to comply with this requirement, the Participant shall 
be deemed to have forfeited the prize.
  8.18. Notwithstanding anything to the contrary contained in these Rules, the Promoters reserve 
the right to amend, modify, change, postpone suspend or cancel this Competition, the Rules 
and any prize (which has not yet been allocated), or any aspect thereof, without notice at 
any time, for any reason which the Promoters deem necessary. At the end of the 
Competition for whatsoever reason, all the Promoters’ obligations regarding the 
Competition as well as in regard to the prizes shall cease to exist.
  8.19. These Rules shall be governed by and interpreted according to the laws of Zambia and any 
Participant and Nestlé consent to the non-exclusive jurisdiction of the High Court of Zambia.
  8.20. For further information or enquiries please email our consumer services at 
[email protected] or call us on + 27 11 514 6789 or Tripple eight call center 
on. Calls to the customer care number will be charged by your cellular network service